Service Info
Training Type
In Classroom
Duration
Half Day (4 Hours) or Full Day (8 hours)
Price Range
£199.00 - £329.00
Class Size
Up to 30
Last mile training is designed for delivery drivers and logistics staff responsible for the final stage of delivery to customers. It’s ideal for couriers, fleet drivers, and businesses offering local or e-commerce deliveries. The training focuses on safe driving, customer service, efficiency, and reducing failed deliveries - helping companies improve performance and customer satisfaction in the most critical part of the supply chain.
What's Included
1. Urban & Residential Precision Driving
This feature focuses on the unique challenges of the final stage of delivery. Drivers learn specialised techniques for safe and efficient driving in congested urban areas and tight residential streets. This mastery helps reduce delivery errors and protects your brand image during the most visible part of the supply chain.
2. Doorstep Professionalism & Customer Service
Last-mile delivery is often the only physical point of contact a customer has with your brand. Our training integrates customer service excellence with technical driving, ensuring drivers maintain high levels of professionalism and "doorstep" etiquette to boost overall customer satisfaction.
3. Optimized Route & Resource Management
Drivers are equipped with strategies for effective route planning and time management under pressure. Additionally, the course covers eco-driving techniques and secure parcel handling, which directly reduces fuel emissions and costs while minimising the frequency of failed deliveries.
